AI Training for Healthcare Teams
Better People delivers AI training for the administrative and operational teams inside Australian healthcare organisations, covering correspondence, scheduling communication, non-clinical reporting and internal documentation. This is not clinical decision-support training. Sessions use non-identifiable example data throughout, run onsite or live online, and are priced per cohort from $5,000.
Our team has trained:
Why does generic AI training not transfer to healthcare?
Healthcare organisations want the same productivity gains from AI as any other sector, and need a training partner that treats patient data and clinical judgment with the seriousness they deserve. This is training for the people and processes around care, not a clinical decision-support tool.
Health organisations carry a higher bar than most on the two things that decide whether AI training lands: what may be put into a tool, and whether the output can be relied on. Information-handling obligations are not advisory, and an answer that reads well but is wrong causes real problems in correspondence that patients and clinicians act on.
The other complication is scope. Staff around the clinical process have plenty of legitimate uses for these tools, and a session that blurs the line between administrative support and clinical judgment is worse than no session. We keep that boundary explicit rather than leaving people to guess where it sits.
Where this shows up in the room
01
Administrative correspondence and scheduling communication
02
Non-clinical reporting and documentation support
03
Internal policy and training material development
04
Working with non-identifiable example data throughout the session
How a session runs
These are not slideshow sessions. Participants bring laptops and use them for most of the time they are in the room, or on the call. They write their own prompts, run them, compare what different people got from the same starting point, and rework them.
Demonstrations run live rather than as screenshots, using non-identifiable example data throughout and the document types your teams actually produce: correspondence, scheduling communication, internal procedure and reporting. Showing where the tool gets something wrong is part of the session, because that is what turns caution into judgment.
What changes after the training
The outcome we design for is confidence. Not enthusiasm, and not tool trivia, but staff who are comfortable using AI in their day to day work and clear about where the line sits.
- ✓
People check what comes back rather than accepting it, because they understand how it was produced
- ✓
Prompting becomes repeatable rather than a knack a few people have
- ✓
Staff know what may and may not go into a tool, and where administrative support ends
- ✓
Teams work to one standard instead of a dozen private habits
- ✓
Managers can support the change rather than simply permit it
How it is delivered
Custom Programs (from $5,000) for a curriculum built around your administrative and operational workflows, or Training and Workshops (from $5,000) for Claude, Copilot, ChatGPT or Gemini fluency sessions.
Workshop
From $5,000 + GST
- Best for
- One team, one tool, a defined gap
- Shape
- Half day per level
- Lead time
- Usually a few weeks
- You keep
- Materials and recording on request
Custom program
From $5,000 + GST
- Best for
- A rollout across roles or sites
- Shape
- Designed around your workflows
- Lead time
- Four to eight weeks
- You keep
- All curriculum, materials and assessments
Both formats are priced per cohort, not per seat. Prices are AUD, excluding GST. Travel is billed at cost.
Built by practitioners
We have already delivered this training inside NSW Health. The people running your session have been AWS instructors and Canva learning designers.
Who delivers this training
Garret Blankenship, Co-founder
Co-founder of Better People. 15+ years building AI and cloud systems at AWS and Canva. Develops training courses for Databricks and holds four Databricks certifications.
LinkedIn →Proof
How other teams have done it
Common questions
Is this clinical decision-support training?
No. It is training for the people working around the clinical process: administration, communication, scheduling and non-clinical reporting. It does not cover diagnosis, triage, treatment decisions or any use of AI in clinical judgment, and we will say so directly rather than leave the boundary ambiguous.
How do you handle patient data in training scenarios?
We work with non-identifiable example data throughout. No live patient records are used in any exercise, and the session teaches staff how to judge what may and may not be placed into an AI tool under your own information-handling rules.
Have you delivered AI training in healthcare before?
Yes. We have delivered this training inside NSW Health. The people running your session have also been AWS instructors and Canva learning designers, and have run AI training for enterprise teams at Westpac, CommBank and Telstra.
How much does AI training for a healthcare team cost?
Workshops and custom programs both start at $5,000, priced per cohort rather than per seat. One fee covers the room whether fifteen or a hundred and fifty people attend, which suits organisations rolling out across multiple sites.
Can sessions run across shifts and multiple sites?
Yes. Sessions can be delivered onsite, live online, or repeated across shift patterns so staff are not required to attend outside their roster. Recordings can be provided on request for people who cannot make a live session.
Will our information governance team be involved?
Yes, if you want them to be. Governance review happens during design rather than after, so the curriculum and the worked examples are agreed before delivery is scheduled.
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