AI Fluency Training for Your Whole Team
AI Fluency is where every team starts, whatever tool they use and whatever licence they hold. In one hands-on half day, people learn how AI works, why it gets things wrong, what is safe to put into it and how to prompt with craft, practising on the tool you already have, using their own work.
Our team has trained:
Who this is for
Everyone. AI Fluency is the foundation for a mixed room: people who have never opened an AI tool alongside people who use one daily without a clear sense of where it goes wrong. It works whether your organisation runs Microsoft Copilot Chat, Microsoft 365 Copilot, Google Gemini, ChatGPT or Claude.
This is not theory. Participants follow along on their own laptops, run every demo themselves and leave having used the tool on real tasks from their own work.
What your team will be able to do
- ✓
Explain how AI produces an answer, and why that means it can be confidently wrong
- ✓
Know what is safe and sanctioned to put into your organisation's tools
- ✓
Write clear prompts that get a reliable result first time, using a simple framework
- ✓
Review an AI output critically before it is used, sent or relied on
- ✓
Name three tasks in their own job where AI will save time this week
What the session covers
Level 1: AI Fluency, half-day
A shared foundation for a mixed room. The thinking is tool-agnostic, and the practice happens on your tool, with your work.
Modules
- Framing: what AI is good at, what it is not, and why that matters at work
- How AI actually works: why models predict rather than know, and what that means for accuracy
- Safe and sanctioned use: your policy, your data and what goes where
- Prompting craft: the GCSE framework (Goal, Context, Source, Expectations), practised until it sticks
- Your use cases: demos built from your team's real tasks
- Embedding the habit: saving prompts, sharing what works, and checking every output
What comes next
Level 2
Practical AI
For people with a paid licence. Applying the tool inside the apps they already use, at the depth their work calls for.
Level 3
Automations and Agents
Handing recurring work to agents and flows, and knowing which job needs which.
We would not recommend skipping Fluency. Teams that start at automation build on judgment they do not yet have.
Want training built around your team?
A 30-minute discovery call to scope the format, the tools and the group.
Why fluency comes first
You cannot build on judgment your people do not have.
Skip fluency and you scale mistakes, not capability. A team that does not know why AI gets things wrong will not check it, and a team that does not understand grounding will put data where it should not go. The licences are already paid for; fluency is what makes them earn their keep.
Who delivers it
Garret Blankenship
Co-founder of Better People. 15+ years building AI and cloud systems at AWS and Canva. Develops training courses for Databricks and holds four Databricks certifications.
Proof
Merri-bek City Council taught AI Fluency to its whole workforce before anyone used the tools, across ten sessions and more than 150 staff.
Read the Merri-bek case study →Sessions are delivered by senior practitioners, not junior trainers reading from a deck. Our team comprises of people that have been learning designers at Canva and instructors at AWS.
Format and pricing
AI Fluency, one cohort
From $5,000 + GST
AI Fluency plus Practical AI
From $9,500 + GST
The full pathway, all three levels
From $13,500 + GST
No headcount limit.
For groups above 30, we recommend a teaching assistant in the room.
Delivery: Delivered across Australia, onsite in Sydney, Melbourne, Brisbane and Perth, or live online. Onsite globally on request.
Includes: Pre-workshop discovery call, custom prompt examples for your industry, templates and a participant resource pack.
Prices are AUD, excluding GST. Travel billed at cost.
If it does not land, we run it again
If the session does not deliver what we scoped with you in discovery, we re-run it for the same group at no charge. We would rather fix it than keep a fee we did not earn.
How we build your session
Step 1
Discover.
A short discovery call with your leads to map real workflows and gauge the range of starting levels across the team.
Step 2
Design.
A custom session built around those tasks and your tools, branded for your organisation.
Step 3
Deliver.
Live onsite or virtual, hands-on, with tasks pulled from your own work rather than ours.
Step 4
Embed.
A prompt library, a quick-reference pack and follow-up office hours with your trainer, so the fluency lasts.
Discovery is a build step, not a sales call. It is why the prompt library you keep is made of your workflows rather than our examples.
Build your AI training session
Not sure which tool or level fits your team? Answer five questions about your team and time, and we'll map out a running order of demos.
How other teams have done it
Enterprise SaaS
AI fluency across SafetyCulture's global workforce
More than 500 people across three continents brought onto the same AI foundation, taught alongside the company's own AI usage policy.
500+people trained globally
Read →
Local government
Merri-bek City Council brings 150+ staff up to speed on AI
A metropolitan council built AI fluency across its whole workforce before asking anyone to use the tools.
150+people trained
Read →
Professional associations
NZVA gives 80+ members a professional framework for using AI safely
NZVA asked its members how they really used AI, then commissioned a live session built directly on what came back.
80+members attended live
Read →Let's Start a Conversation
No hard sales pitch.
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Frequently asked questions
What is AI fluency?
AI fluency is the ability to use AI tools well at work: understanding how they produce answers, knowing what is safe to put in, prompting with craft and judging what comes out. It goes further than knowing which buttons to press.
What is the difference between AI fluency and AI literacy?
AI literacy is understanding what AI is. AI fluency is using it confidently and safely on real work. Our session covers both, but is designed for the second: everyone uses the tool on their own tasks.
Do we need paid AI licences for AI Fluency training?
No. Fluency works on any tool, including free ones such as Microsoft Copilot Chat. Practical AI, the next level, is designed for people with a paid licence.
Is AI Fluency training hands-on?
Yes. Participants follow along on their own laptops for most of the session and run every demo themselves, on tasks from their own work.
How long is AI Fluency training?
A half day. A shorter two-hour version is available for groups that need a focused start.
How much does AI Fluency training cost?
From $5,000 + GST per cohort with no headcount limit. Booked with Practical AI, the two levels are $9,500 + GST.
Can you train our whole organisation?
Yes. We run multiple cohorts, grouping people by the kind of work they do so every demo lands. SafetyCulture trained more than 500 staff across three continents.